According to an internal memo obtained by MacRumors, Apple will no longer provide repair services for iPhones reported to be lost. Apple Stores and Authorized Service Providers have been notified that repairers will no longer service iPhones reported as missing through GSMA. The company now requires technicians to refuse repairs if they find a missing iPhone in the MobileGenius or GSX systems they use to service customers.
The GSMA Device Registry is a global database where users can report the loss of their device if it is stolen or lost. For example, if someone reports their phone stolen to law enforcement, the authorities may flag the device through the GSMA, which can help identify lost phones. Apple's policy, designed to prevent its repairers from servicing unscrupulous or unidentified models, prohibits technicians from unlocking devices unless customers provide proof of their purchase. In addition, Apple will also refuse to repair if users put their device in "Lost Mode" via Find My.
Apple has not publicly confirmed MacRumors' findings, and has not even responded to this date.
0 Comments