The Galaxy S10 range was distinguished by being the first Samsung phone group to have an under-screen fingerprint sensor, and not only that, as the Galaxy S10 5G also includes a 3D ToF sensor from Samsung that recognizes the face.
However, some phone users have reported that the functionality has stopped working suddenly after installing the latest July update.
According to users on the official Samsung forums in South Korea, the Galaxy S10 5G's facial recognition function stopped working properly after the latest update, it failed to properly authenticate users and unlock their phones. Even the troubleshooting methods didn't produce anything.
Currently, there doesn't seem to be any solution, and users may want to switch to a different biometric authentication method than facial recognition. On the other hand, those who have not installed the July security patch are better off doing the update until a new patch arrives.
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