U.S. iPhone 12 users sued Apple for non-warranty during the warranty period

An iPhone 12 user in San Francisco, USA sued Apple on the grounds that the company refused to repair the iPhone during the warranty period and damaged the phone, demanding compensation for the cost of purchasing the phone at the price.

It is reported that the user named Theodore A. Kim (Theodore A. Kim) claimed from Apple for $1,383.13, which was the cost of purchasing the phone. Kim said that although his iPhone 12 is still under warranty, Apple refuses to repair the device during the warranty period.

Kim said in a telephone interview: "This provides us with a level playing field. Ordinary consumers like me can also sue a large company without worrying about finding a lawyer or something." "I think at least I am. I want to go to court."

The court clerk said that the mobile phone that Kim filed was originally purchased from an authorized Apple seller in Vietnam in October 2020. This iPhone 12 has a warranty period until October 2022.

When Kim returned to the United States, he found that the phone could not read the US SIM card. So he called Apple and the after-sales service staff asked Kim to take the phone to the local Apple retail store in the United States.

"So I took it to the store, and they returned it to the factory for repairs, and then went back and said,'We are not going to repair this phone because it has been tampered with,'" Kim said. "I said:'Why is it tampered with?'"

Kim said he did not get an answer. Instead, Apple returned the phone to Kim. He said that the SIM card slot of this iPhone is broken.

A few weeks later, Kim complained about Apple to the Better Business Bureau. Apple responded to this complaint, saying that if the iPhone breaks in the company's hands, it will definitely be repaired.

According to a report on the U.S. Business Promotion Agency’s website, Apple said: “Apple believes this matter is over.”

Because Apple refused to repair the phone during the warranty period, Kim believed that the phone during the warranty period was damaged by Apple, so he offered to pay for the repair. But he said that Apple rejected it again.

As a last resort, Kim sent an email to Apple CEO Tim Cook's mailbox at the end of June but did not receive a response. So he turned to Google to search for a solution to the problem.

Kim said: "I found a blog post saying that someone in Seattle sued Apple in small claims court and won."

In the 2012 case, a blogger sued Apple in a small claims court in Washington after a MacBook Pro graphics card purchased in 2008 failed. The blogger’s experience is very similar to that of Kim, and Kim believes that he might have a chance to go to court and win the lawsuit.

"So I said,' Then why don't I try the same method,'" Kim said. "I said jokingly,' Well, let's see what happens."

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