GALAXY responds to the "abnormal complaint of graphics card gold finger"

GALAXY issued a statement, saying that in response to the recent complaint about the abnormal golden finger of the GALAXY brand graphics card product, it has coordinated the responsible departments to issue a product test report, and the results show that the product is a brand new original graphics card.

The original GALAXY statement:

In response to the recent complaints about the abnormal golden finger of our GALAXY brand graphics card products, our company attaches great importance to it and has coordinated with each responsible department to issue a product test report. The results show that the product belongs to our company's brand new original graphics card.

The full-featured test of the graphics card product before shipment may cause the product's gold finger to wear, so we apologize to the users who misunderstand the product's gold finger scratches and appearance color. To users, we are always honest, and to products, we never slack. "Professionalism, Concentration, Respect" is the belief that GALAXY has always adhered to.

After in-depth self-examination and self-examination, we will continue to strengthen the quality control standards of the factory production line. In addition, our company solemnly promises that all product lines produced by our company are not refurbished or recharged, and all the GALAXY products sold by agents and merchants in regular channels fully enjoy all the after-sales service and quality assurance of GALAXY official authentic products.

If users need to consult and understand the purchase channels of GALAXY products, they can call the official customer service number of GALAXY: 4007003933. We are willing to accept the guidance and supervision of regulatory authorities, media, and consumers.

Finally, we also want to solemnly remind you that the Internet is not a place outside the law, and GALAXY reserves the right to pursue its legal responsibility for false remarks and behaviors that continue to fabricate and spread false information.

Thank you for your attention and support of GALAXY!

GALAXY said that a customer recently purchased a GALAXY RTX 3070Ti Metal Master OC in a Taobao store, and received the express unpacking. Without opening the electrostatic bag, the customer visually believes that the gold finger is plugged and unplugged. There are black marks, so it is rejected for return processing. After investigation, the GPU production batch of this graphics card is STW 2207A1, which is to be produced in the seventh week of 2022. The SN code of the graphics card is G540083682NDMB, that is, the factory date of the graphics card is April 19, 2022. During the test, the functions and performance of the graphics card were normal.

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