In April this year, Apple announced the launch of a self-service repair service, customers can obtain repair manuals and original parts and tools through the Apple self-service repair shop, enabling experienced customers to complete the iPhone 12 and iPhone 13 series and Repair of iPhone SE (3rd generation).
Today, Apple announced that it will offer self-repair services for MacBook Air and MacBook Pro laptops with M1-series chips tomorrow.
Apple said the self-repair program will be extended to MacBook Airs and MacBook Pros with M1-series chips starting tomorrow , providing customers with repair manuals and genuine Apple parts and tools through Apple Self-Repair Stores. The iPhone Self Repair Program was launched earlier this year. The program will expand to more Mac models later this year, and will roll out to other countries, starting in Europe.
The self-service repair plan for MacBook Air and MacBook Pro provides more than ten different repair types for each model, including the display screen, the upper case including the battery, and the touchpad . Introduce more types. Customers with experience in repairing complex electronic devices will have access to the same parts and tools available at Apple Retail Stores and Apple Authorized Service Providers to perform repairs on these Mac notebooks themselves.
Before starting a self-service repair, the customer must first visit support.apple.com/self-service-repair to review the repair manual for the product to be repaired. They can then go to an Apple Self Repair Store and order the parts and tools they need.
All genuine Apple parts are designed and manufactured for specific products and rigorously tested to ensure the highest levels of quality, safety and reliability. Customers can return replaced parts to Apple for refurbishment and recycling. In many cases, customers who do so can take advantage of discounts on future Apple purchases.
Apple tools are designed to help make the most efficient repairs to Apple products and to withstand high-intensity professional repair operations where safety and reliability are paramount. Apple will offer rental service kits for repair kits for $49 . Therefore, customers who only need one-time repairs and are reluctant to buy tools can obtain these professional repair tools. Customers can rent tool kits for a week without paying for shipping.
Over the past three years, Apple has nearly doubled the number of service locations with genuine Apple parts, tools and training, including more than 3,500 independent repair service providers. A global network of more than 5,000 Apple Authorized Service Providers supports more than 100,000 working technicians . As a result, 8 out of 10 Apple customers in the United States can travel to a nearby authorized service provider in just 20 minutes.
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